Refund policy

We take extreme pride and care when creating your items.

We do not accept returns on custom and personalised products, except in the case of an error. In that case, we will work with you as quickly as possible to rectify. Please notify us via email.

BREAKAGES

We pack our items as well as we can. If your item is broken in transit, please take a photo of the damage and contact us immediately. We are not responsible for any breakages once you have unpacked your item(s). We include care cards with our products to remind our customers that some of our items are VERY fragile.

ACRYLIC CARE

Acrylic is delicate, so it should be handled with care. If it needs to be cleaned use a non-abrasive lint free or microfiber cloth that will not scratch the surface. Abrasive material will scratch the acrylic.

Mirror acrylic is a very fragile substrate and must be handled with extreme care. Please do NOT hold your name plaque by one end, as this puts stress on the joins of the letters, and it will snap. Please be aware that mirror acrylic can scratch too, so don’t use any harsh cloths or material on them.

When we adhere acrylic onto plywood or acrylic, we use an industrial strength double sided tape. This tape is strong, but can only withstand so much, so please be careful not to put stress on the wording, particularly small or thin pieces.

UV PRINTED PRODUCTS

For our printed products, we use UV cured inks which are water and scratch resistant. Abrasive materials will scratch the cured inks, so please treat these printed products with love and care.

If you have any concerns, please get in touch.

info@studioletters.com.au